Frequently Asked Questions

Q. Are your pet sitters insured and bonded?
A. All sitters and dog walkers are rigorously screened by the company and are bonded and insured. If you would like references, they will be happy to provide them.

Q. What happens if my sitter becomes ill or injured?
A. There is always a back up sitter available who is trained and aware of your specific needs.

Q. If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
A. You can email the changes to us or you can call our office. We will make the adjustments in our records and send you an updated confirmation.

Q. How do I pay?
A. At this time Canines & Felines only accepts cash and checks. We will have a credit card system in place soon.

Q. How are gratuities handled?
A. Gratuities are always appreciated by your sitter. We prefer you pay them directly, but you may include the gratuity in your payment to us and the sitter will be reimbursed